Policies | rubrows

RuBrows Studio Policies

Last updated: Nov 2, 2025

Our promise: We value kindness, clear communication, and beautiful results. If life happens, please tell us early—we’ll do our best to help.

1) Booking & Deposits (UPDATED) 

PMU (brows/liner/lips): A non-refundable deposit secures your artist’s time and supplies. If plans change, you may transfer it once when you reschedule ≥48 hours in advance. 
Non-PMU (lashes/facials, etc.): Deposits are refundable when you cancel ≥24 hours in advance, or fully transferable to a new time.
Appointments are confirmed once the deposit is received. Multiple services may require separate deposits.

2) Rescheduling & Cancellations (UPDATED) 

Kind notice helps everyone:
- ≥48h (PMU) / ≥24h (non-PMU) — no fee; we’ll happily move you.
- Inside the window: We may retain the deposit or charge up to 50% to cover reserved time.
One courtesy waiver per year for true emergencies—just message us.

3) Running Late (UPDATED)

If you expect to be late, please call or text us first. We’ll confirm if the timing is stil workable.
We offer a 10–15 minute grace when possible. Beyond this window, appointments may be shortened or rescheduled to respect the next guest’s time.
Deposit policy: If arrival is more than 15 minutes late, the deposit is forfeited (non-refundable) and a new deposit may be required to rebook.
Head Spa: if late but approved to come, the service time will be proportionally shortened (e.g., fewer steps or reduced durations) to keep the schedule on track.

4) Pricing, Payments & Promotions (UPDATED) 

Transparent pricing; promotions apply at checkout and don’t stack unless stated. 
We accept major cards and payment plans for qualifying services. 
Gift cards/E-gift cards are final sale and transferable to friends or family; lost/stolen cards can’t be replaced.

5) PMU Results & Touch-Ups (UPDATED — KEY RULE)

PMU is typically a two-step journey: the initial application plus a perfecting visit.
Brows only: includes one complimentary perfecting session within 4–8 weeks of the initial appointment. After 8 weeks, it’s a paid touch-up or new service per current current pricing.
All other PMU (eyeliner, lips, etc.): no complimentary touch-up is included.

6) Health & Suitability (UPDATED)

PMU clients must be 18+ with government-issued photo ID.
Please tell us about pregnancy/breastfeeding, Accutane/isotretinoin, recent peels/lasers, blood thinners, autoimmune conditions, keloid history, or active skin concerns—we’ll advise the safest timing. 
Feeling unwell? Please rest at home. We’ll gladly move your appointment.

7) Guests, Kids & Comfort (UPDATED) 

To keep the room calm and precise, treatment rooms are for clients only. 
Lobby seating is limited; caregivers or translators are welcome—just give us a heads-up.

8) Service Animals (UPDATED) 

ADA service dogs are welcome. (Emotional-support/comfort animals are not service animals under the ADA.) 
Service animals must remain under control; if an animal poses a health/safety risk, we may ask that it be removed and will accommodate the client without the animal. There are no fees for service animals.

9) Refunds & Redos (UPDATED)

Services are non-refundable once performed, but your happiness matters:
- Lashes/skin: Contact us within 7 days if something feels off—we’ll evaluate a goodwill fix when appropriate.
- PMU: Adjustments are typically addressed at the perfecting session (see Section 5).

10) Photos & Marketing Use (UPDATED)

We may request optional photo/video consent. You may decline; saying no won’t affect your service. 
Any approved media may be used on our website, social media, or ads in accordance with your signed consent.

11) Photos, Videos & Privacy (UNCHANGED — KEEP AS IS)

We may request consent to photograph or film your treatment and healed results for training/marketing. You may decline; declining will not affect your service.
Any approved media may be used on our website, social media, or ads in accordance with your signed consent.

12) Forms & Identification (UNCHANGED — KEEP AS IS) 

New clients must complete medical history, consent, and acknowledgment of policies before services begin. Government ID is required for PMU. Records are securely retained as required by Ohio body-art rules.
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